Jobs

Job Description

Guest Services Team Member

Adventure Parc Snowdonia

Surf Snowdonia launched in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved our offer beyond our world-first inland surf lagoon to include our brand-new indoor adventure hub Adrenaline Indoors. Our plans for 2020 also include a new offsite adventure offer which will encourage our guests to explore the beautiful landscapes that we’re lucky enough to have right on our doorstep.  We are also in the process of building Wales’ first Hilton Garden Inn which will only enhance our standing within North Wales Tourism.

Guest Services Job Description

Key responsibilities and tasks include

• Deliver an exceptional customer service experience
• Maintain great communication with other departments
• Make sure the phones are answered promptly
• Replying to emails, voicemails and call back messages
• Dealing with a huge and varied range of customer enquiries
• Forwarding customers to the correct department via the switchboard
• Identifying and booking customers onto the correct wave for their skill/experience level
• Checking customers in for their booked sessions or accommodation
• Taking payments on the PDQ machines and cash handling. Cashing up at the end of the day
• Updating customer records
• General admin/office assistance when required
• Occasional retail support
• Working across 2 reception desks & our call centre
• Must be able to recognise sales opportunities and be comfortable upselling to our customers
• Be at ease listening and acting on customer feedback. Then provide this feedback to your team leaders and or management where appropriate

Skills – Essential

• Solid experience in a customer facing roll
• Ambitious, determined, self-motivated with a can-do attitude.
• Energetic personality with strong communication skills.
• Ability to think on your feet in a fast-paced role
• Friendly and team player
• Not afraid to ask questions
• Willingness to work hard (incl. weekends, bank holidays and evening work)
• Flexibility to work a range of shifts between 7:30am and 9pm over 7 days per week

Skills – Desirable

• Knowledge of online booking systems
• Surf knowledge or interest
• Other languages (Welsh, Spanish, French, German and Italian)

Job benefits & perks

Discounts off food and beverages

Discounts off retail merchandise

Opportunity to learn to surf at the World’s first inland surf lagoon during our designated ‘Staff

Surf’ time

Please note that weekends and holidays are our busiest period and your working week will reflect this.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – and offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new bike pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Seasonal roles starting in March 2020 through to September / December 2020.

Main Purpose of the Job:  The role will be working in a dynamic environment with responsibility for the efficient and safe running of all surf lagoon operations, ensuring customers receive an outstanding experience and level of customer service.

Main accountabilities:

• Ensure ‘best practice’ in all customer interactions.
• Conduct surfing lessons with our beginner, intermediate and advanced customers.
• Ensure safe and appropriate running of all activities, leading from the front to deliver ‘the perfect session.’
• Outside of lessons patrol the lagoon offering guidance and advice to surfers.
• When required carry out lifeguarding duties on the lagoon.
• As required, carry out appropriate safety checks of all equipment.
• Maintain a tidy and proper working environment for all staff and customers.
• Confidently deal with and report any first aid and accidents.
• Always represent the company in the correct way.
• Any other duties as appropriate.

Essential Requirements and skills

• An energetic, confident, friendly and motivated personality.
• Currently hold or willing to work towards the ISA or ASI level 1 or 2 surf instructor qualification.
• Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate. We run these courses ourselves on site.
• Highly focused on delivering excellent customer service.
• Ability to work using your own initiative, autonomously as well as part of a team.
• A flexible approach to work with a positive attitude.
• Flexibility to work a variety of shifts between 8am-8pm. Weekends and school holidays are our busiest times, the hours for this role will reflect this.

What can I expect in return?

• A rate of up to £28.50 per lesson dependent on experience and level of qualification (to be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions, and use of our brand new bike pump track and carver bowl.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies).
• Discounts from our business partners.
• If living in a camper van, free use of our car park and shower facilities
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply?

Please send your CV to Zac Pierce on z.pierce@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – as well as offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new bike pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Seasonal roles starting in March 2020 through to September / December 2020.

Main Purpose of the Job:  The role will be working in a dynamic environment with responsibility for the efficient and safe running of all surf lagoon operations, ensuring customers receive an outstanding experience and level of customer service.

Main accountabilities:

• To ensure ‘best practice’ in all customer interactions.
• To ensure safety of all customers and staff on the lagoon.
• To be focused and vigilant at all times to ensure each customer is monitored constantly during their session.
• Carry out water rescues should any customer get into difficulty.
• As required, carry out appropriate safety checks of equipment.
• Maintain a tidy and proper working environment for all staff and customers.
• Confidently deal with, and report any first aid and accidents.
• To always represent the company in the correct way.
• Attend frequent training sessions.
• Any other duties as appropriate.

Essential Requirements and skills

• An energetic, confident, friendly and motivated personality.
• Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate. We run these courses ourselves on site.
• Highly focused on delivering excellent customer service.
• High levels of focus and concentration.
• A good level of personal fitness.
• Ability to work using your own initiative, autonomously as well as part of a team.
• A flexible approach to work with a positive attitude.
• Flexibility to work a variety of shifts between 8am-8pm. Our busiest times are weekends and school holidays, hours will reflect this.

What will I receive in return?

• An hourly rate of up to £8.75 per hour dependent on experience (to be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions and of our brand-new bike pump track and carver bowl.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies).
• Discounts from our business partners.
• If living in a camper van, free use of our car park and shower facilities.
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply? Please send your CV to Zac Pierce on z.pierce@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – and offsite adventure offers which encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract:

Seasonal March 2020-November 2020, with the possibility of extension beyond this. Hours to be discussed at interview.

Main Purpose of the Job: 

safety standards are worked to.

What will I receive in return?

• An hourly rate of up to £9 per hour dependent on experience. (To be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies)
• Discounts from our business partners.
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply? Please send your CV to Kris Tkaczyk on k.tkaczyk@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond the world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – as well as offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new bike pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Permanent. Hours to be discussed at interview.

Main Purpose of the Job:  The role will be working in a dynamic environment with responsibility for preparing and cooking a variety of meals for our surf side bar, restaurant, deli and Adrenaline Indoors café, ensuring high food safety standards are worked to.

Your accountabilities are:

• Ensure ‘best practice’ in all aspects of food preparation and cooking.
• Ensure food safety processes are adhered to at all times.
• Supervise the kitchen team in the absence of the head chef.
• Lead from the front and deliver ‘the perfect dining experience.’
• When required order stock from suppliers.
• Maintain a tidy and proper working environment.
• Confidently deal with and report any first aid and accidents.
• Always represent the company in the correct way.
• Any other duties as appropriate.

Essential Requirements and skills

• An energetic, confident, friendly and motivated personality.
• A minimum of 2 years’ experience in a similar role.
• Food safety level 2 or 3 qualification.
• Highly focused on delivering an excellent customer experience.
• Ability to work using your own initiative, autonomously as well as part of a team.
• A flexible approach to work with a positive attitude.
• Flexibility to work a variety of shifts between 7am-10pm. Weekends and school holidays are our busiest times, hours to reflect this.

Desirable experience and skills

• Experience in baking cakes.

What will I receive in return?

• An hourly rate of up to £9.25 per hour dependent on experience (to be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies).
• Discounts from our business partners.
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply? Please send your CV to Kris Tkaczyk on k.tkaczyk@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of the closing date, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond the world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – as well as offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new bike pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Permanent & seasonal roles

Main Purpose of the Job:  The role will be working in a dynamic environment with responsibility for the efficient and safe running of all activities within Adrenaline Indoors, ensuring customers receive an outstanding experience and level of customer service.

How do I apply? Please send your CV to Rory Jones on rory.jones@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure hub – Adrenaline Indoors – and offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Seasonal March 2020-November 2020, with the possibility of extension beyond this. Hours to be discussed at interview.

Main Purpose of the Job:  The successful candidate will be working in a dynamic environment with responsibility for keeping the kitchen areas clean and tidy at all times, including washing up duties. They will be required to work to high food safety standards.

What will I receive in return?

• An hourly rate of up to £8.75 per hour dependent on experience (to be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies).
• Discounts from our business partners.
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply? Please send your CV to Kris Tkaczyk on k.tkaczyk@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.

We launched Surf Snowdonia in August 2015 and have since established ourselves as one of the most exciting adventure destinations in the UK. We have now evolved to Adventure Parc Snowdonia and expanded our offer beyond our world-first inland surf lagoon to include a brand-new indoor adventure arena – Adrenaline Indoors – and offsite adventure offers which will encourage our guests to explore the beautiful landscapes on our doorstep. Our plans for 2020 include the opening of a brand-new pump track and 106-bedroom Hilton Garden Inn hotel.

Type of Contract: Seasonal March 2020-November 2020, with the possibility of extension beyond this. Hours to be discussed at interview.

Main Purpose of the Job:  The successful candidate will be working in a dynamic environment with responsibility for preparing and cooking meals and snacks for our surf side bar and kitchen, deli and adrenaline indoors café. They will be required to work to high food safety standards.

What will I receive in return?

• An hourly rate of up to £9 per hour dependent on experience (to be discussed at interview).
• Free use of our surf lagoon in our staff surf sessions.
• Free or discounted access to all other Adventure Parc Snowdonia activities.
• Food and beverage discounts.
• Discounts on retail merchandise.
• Uniform provided (returnable deposit scheme applies).
• Discounts from our business partners.
• The opportunity to work in a fun and supportive environment in a stunning location.

How do I apply? Please send your CV to Kris Tkaczyk on k.tkaczyk@adventureparcsnowdonia.com

Please assume that if you haven’t heard back within 14 days of submitting your CV, your application has been unsuccessful on this occasion.